Terms of service

  Terms Of Service

ZentAccess

Please read these terms carefully before using our platform.

Last Updated: March 2026


1. Introduction and Acceptance of Terms

Welcome to ZentAccess. These Terms and Conditions ('Terms') govern your access to and use of the ZentAccess website, mobile platform, and all related services (collectively, the 'Platform'). ZentAccess is a vendor aggregation and logistics-enabled digital marketplace that provides structured access to retail inventory sourced from multiple UK supermarkets and retail partners.

By accessing or using the Platform, placing an order, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you ('Customer,' 'User,' or 'you') and ZentAccess ('we,' 'us,' or 'our'). We reserve the right to update or modify these Terms at any time. Continued use of the Platform following any changes constitutes your acceptance of the revised Terms.


2. About ZentAccess

ZentAccess operates as a digital marketplace and fulfilment intermediary. We list products sourced from recognised UK supermarkets and retail partners, enabling customers to browse and purchase items from multiple retailers through a single checkout experience. ZentAccess is not itself a supermarket or a direct retailer. We act as an intermediary that sources, fulfils, and delivers orders on behalf of our customers.

ZentAccess is a company registered in the United Kingdom. Our registered address and contact details are available on our Contact Us page.


3. Eligibility

To use ZentAccess, you must:

  • Be at least 18 years of age

  • Be a resident of a postcode within our active delivery zones within the United Kingdom

  • Provide accurate, current, and complete information when creating an account or placing an order

  • Have the legal capacity to enter into a binding contract under UK law

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we reasonably believe that eligibility requirements have not been met.


4. Account Registration

You may browse the Platform without registering an account. However, to place an order, you must either register an account or check out as a guest. If you register an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activity that occurs under your account

  • Notifying us immediately of any unauthorized use of your account

You must not create an account using a false identity or provide misleading information. We reserve the right to suspend or terminate accounts that we believe are being used fraudulently or in breach of these Terms.


5. Products and Availability

ZentAccess lists products sourced from multiple UK supermarkets and retail partners. While we make every reasonable effort to ensure product listings are accurate and up to date, we cannot guarantee that all listed products will be available at the time of your order.

In the event that a product you have ordered is unavailable or out of stock at the time of fulfilment, we will contact you via WhatsApp or email to offer one of the following resolutions:

  • A suitable substitute product of equal or greater value at no additional cost

  • Removal of the unavailable item from your order with a full refund for that item

  • Cancellation of the full order if the unavailable item was the sole item in your cart

Product images on the Platform are for illustrative purposes only. Actual product packaging, weight, and appearance may vary. All product descriptions, prices, and nutritional information are provided in good faith but may be subject to change by the original retailer.


6. Pricing and Payment

All prices displayed on the Platform are in Great British Pounds (£) and include applicable VAT where required by law. Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you place your order.

A delivery fee will be applied to your order based on your delivery postcode and order value. Any applicable delivery fees will be clearly displayed before you confirm your order at checkout.

Payment is processed securely at the time of placing your order. We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard)

  • Apple Pay and Google Pay where available

  • Any additional payment methods displayed at checkout

All payment transactions are encrypted and processed through a PCI-compliant payment gateway. ZentAccess does not store your full card details on our servers.


7. Order Confirmation and Processing

Once you have placed and paid for your order, you will receive an order confirmation via email and, where applicable, through the DeeNeed tracking application. This confirmation constitutes acceptance of your order by ZentAccess.

ZentAccess reserves the right to cancel or refuse any order after confirmation in the following circumstances:

  • The product is no longer available or the price was listed in error

  • We are unable to fulfil delivery to your postcode

  • We have reasonable grounds to suspect fraud or misuse of the Platform

  • There are technical errors affecting the order

In the event of cancellation by ZentAccess, you will receive a full refund within 3 to 5 business days to your original payment method.


8. Delivery

ZentAccess delivers to selected postcodes within the United Kingdom. Delivery zones, available time slots, and applicable fees are displayed at checkout. You are responsible for ensuring your delivery address and postcode are accurate before confirming your order.

Estimated delivery windows are provided at checkout and communicated via the DeeNeed application. While we make every effort to meet estimated delivery times, ZentAccess does not guarantee delivery within a specific timeframe and shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather conditions, traffic disruption, or logistical challenges.

It is your responsibility to ensure that someone is available to receive the delivery at your specified address during the chosen time window. If a delivery cannot be completed due to your unavailability, a redelivery fee may apply.


9. Order Tracking

ZentAccess provides real-time order tracking through the DeeNeed application, developed by Dacamit Solutions Limited. Upon placing your order, you will receive instructions on how to track your order status through DeeNeed. By using the tracking feature, you acknowledge that you are also subject to the terms and conditions of Dacamit Solutions Limited in relation to the DeeNeed application.


10. Intellectual Property

All content on the ZentAccess Platform, including but not limited to the brand name, logo, design, text, graphics, and software, is the intellectual property of ZentAccess and is protected by applicable UK and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

Product names, logos, and trademarks belonging to third-party supermarkets and retailers displayed on the Platform remain the intellectual property of their respective owners. Their appearance on the Platform does not imply any endorsement of ZentAccess by those retailers.


11. Limitation of Liability

To the fullest extent permitted by applicable UK law, ZentAccess shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of revenue, loss of data, or loss of goodwill.

ZentAccess's total liability to you for any claim arising in connection with your use of the Platform shall not exceed the total value of the order to which the claim relates.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.


12. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute regarding your order or our services, please contact us in the first instance via our Contact Us page or WhatsApp support channel. We will make every reasonable effort to resolve the matter promptly and fairly.


13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

ZentAccess Customer Support

Email: support@zentaccess.com

WhatsApp: Available via the chat button on our website

Website: www.zentaccess.com